Wide Bay Hospital and Health Service has shared its highlights from the 2020-2021 Quality of Care Report. It also details the standard of care provided to patients across a wide range of performance and quality measures, providing transparent results against Queensland standards.
Wide Bay Hospital and Health Board Chair Peta Jamieson said the annual quality improvement process helped lead to better patient outcomes, better system performance and better professional development.
“While there’s no requirement to produce this report, WBHHS has committed to voluntary disclosure of its performance against key measures to ensure continued improvement,” Ms Jamieson said.
“It also outlines initiatives that have been taken to address areas where performance could be improved.”
WBHHS Chief Executive Debbie Carroll said the report not only held WBHHS accountable to the community but helped teams achieve the best possible outcome.
“It provides information that our teams can analyse as they review our services, our performance data and our consumer feedback to improve our services,” Ms Carroll said.
“The strong performances in a range of areas from elective surgery performance to local immunisation rates to falls prevention are reflective of the dedication and professionalism of our teams.
“When reviewing this report and reflecting on its results, during a 12-month period that was one of the most difficult in the history of local health care, I am exceptionally proud of what WBHHS has achieved and its continuing dedication to delivering care through patient’s eyes.”
WBHHS's highlights of the Quality of Care Report include:
- Meeting all core standards for accreditation against the National Safety and Quality Health Service Standards. Our short-notice accreditation process supports continuous improvement and the embedding of a safety and quality culture across the organisation.
- Resolving 80.1% of complaints within the target of 35 days, meeting the Queensland Health benchmark of 80%.
- 100% diagnostic imaging reporting rate, ensuring patients were provided with the most timely and appropriate clinical options.
- Pressure injuries rate of 5.85 per 10,000 separations, within the ACSQHC benchmark of less than 9.8 per 10,000 separations.
- Immunisation rates for Wide Bay children of 95% for one-year-olds, 93.6% for two-year-olds and 95.6% for five-year-olds – well above Queensland Health benchmark of 90%.
- A maximum Category 3 elective surgery wait time of 273 days across Wide Bay for the 2020-21 year, well within Queensland Health benchmark of 365 days.
- A clinical incident closure rate of 73% for SAC 1 incidents closed within 90 days, above the Queensland Health benchmark of 70%, indicating incidents are being investigated in a timely manner to ensure services can further improve.
- A mental health 28-day re-admission rate of 10.2%, under the Queensland Health benchmark of 12% or less and an improvement on previous years.
- Increasing our use of telehealth services, achieving 5% above the Queensland Health target.
The Quality of Care report is publicly available, providing the community with information about WBHHS’s performance data, consumer feedback and service improvements.