Corporate Social Responsibility sebagai Strategi Meningkatkan Brand Rumah Sakit

24jun

Peran Rumah Sakit di era bisnis modern saat ini dihadapkan pada dua pilihan besar. Sosial dan Bisnis murni. Rumah Sakit Swasta jelas mempunyai orientasi Bisnis yang kental dalam industri Pelayanan Kesehatan ini karena mereka hidup dari lahan yang harus dikelola dengan mindset bisnis.

Tetapi jika kita bisa sedikit berfikir maka sebenarnya ada celah yang bisa dimanfaatkan bahwa sebenarnya Rumah Sakit sekarang tetap bisa menjalankan fungsi sosialnya atau berperan ganda (Sosial dan Bisnis). Prof. Muhammad Yunus menjelaskan dan menyebutnya dengan istilah Social bussiness yang beberapa waktu lalu meraih nobel.

CSR (Corporate Social Responsibility) adalah salah satu embrio lahirnya pemikiran tentang Social bussines. Corporate Social Responsibility di dalam perusahaan adalah sebuah terobosan yang mempunyai beberapa fungsi yang saling mendukung bagi jalannya peran ganda yang dibicarakan diatas.

Corporate Social Responsibility (CSR) merupakan suatu konsep bahwa organisasi, khususnya (namun bukan hanya) perusahaan adalah memiliki suatu tanggung jawab terhadap konsumen, karyawan, pemegang saham, komunitas dan lingkungan dalam segala aspek operasional perusahaan. Sedangkan kalau kita lihat dalam proses pembentukan brand image yang baik dipastikan harus melalui positioning yang tepat (Top of mind).

Sebagai Rumah Sakit yang hadir di Kota Surabaya pada April 2012 Rumah Sakit Bedah Surabaya memerankan fungsinya seperti yang tertuang dalam salah satu misinya yaitu meningkatkan kesejahteraan stakeholder tanpa meninggalkan amalan kebajikan dan perikemanusiaan dipandang penting bagi dr. Widorini Sunaryo, M.ARS (Direktur Rumah Sakit Bedah Surabaya) untuk memantabkan brand image yang baik di lingkungan sekitar.

Strategi penguatan brand Rumah Sakit Bedah Surabaya dengan terus menerus menggandeng beberapa pihak termasuk Yayasan Seribu Cinta (YSC) yang pada tanggal 22 Juni 2013 kemarin dengan menggelar acara khitanan massal yang diikuti sekurangnya 100 orang anak. Kegiatan ini adalah salah satu dari beberapa kegiatan sosial yang digelar tiap tahun diantaranya operasi katarak dan bibir sumbing gratis.

Yang menarik dari proses penguatan brand positioning sehingga terciptalah brand image adalah dipilihnya kegiatan sosial yang berkaitan dengan pembedahan (surgery). Ini menjadi khas karena memang produk unggulan di Rumah Sakit Bedah Surabaya adalah berkaitan dengan kasus pembedahan. Walaupun kasusnya terkategori jenis pembedahan ringan tetapi pembentukan brand image memang harus dimulai dari situ.

Dari sebuah strategi itu ada beberapa hal yang dapat digarisbawahi dari kegiatan Corporate Social Responsibility (CSR) Rumah Sakit yaitu:

  1. Konsumen dapat lebih mengenal Rumah Sakit sebagai perusahaan yang selalu melakukan kegiatan yang baik bagi masyarakat (brand image);
  2. Transfer product knowledge kepada konsumen tentang produk di Rumah Sakit dapat lebih mudah dilakukan sehingga dapat menimbulkan kesadaran konsumen akan keberadaan produk rumah sakit yang dapat meningkatkan posisi brand;
  3. Rumah Sakit dapat membuka dan meningkatkan relasi yang baik dengan para pemangku kepentingan baik pemerintah maupun swasta;
  4. Jika Corporate Social Responsibility (CSR) dilakukan sendiri oleh Rumah Sakit, maka kesempatan menonjolkan keunggulan komparatif dan kompetitifnya lebih terbuka (positioning)

Dengan begitu maka peran dan eksistensi Rumah Sakit sebagai institusi sosial bisa tetap dipertahankan walaupun dalam hal ini Rumah Sakit harus tetap untung (brand image).

Oleh: Ilham Akhsanu Ridlo, S.KM., M.Kes (Praktisi Rumah Sakit)

 

 

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