Learn, Connect, Growth | Tingkatkan Mutu Pelayanan Kesehatan Indonesia

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Wide Bay Hospital and Health Service has shared its highlights from the 2020-2021 Quality of Care Report. It also details the standard of care provided to patients across a wide range of performance and quality measures, providing transparent results against Queensland standards.

Patient complaints provide excellent opportunities to improve care. Indeed, they are just as valid as the learning opportunities reported by staff through patient safety systems (Clwyd and Hart, 2013; Christiaans-Dingelhoff et al, 2011). Such complaints can be defined as an expression of grievance or dissatisfaction with a healthcare setting or service, which can be raised by the patient or someone on their behalf (Reader et al, 2014).